An honest ETA your customer can actually trust.
Live tech tracking, SMS and email notifications, a no-install status link. Built so the customer stops calling to ask 'are you on the way' - because they can see it.
Why this matters
Every minute a customer spends wondering whether the tech is coming is a minute they're losing trust in your business. The good news: showing them the answer is a solved problem. Customer ETA gives them a status link with live tracking, on-the-way notifications, and a name and photo of the tech showing up. Zero app install, works on any phone, takes the customer-anxiety phone calls out of your day.
What it does
No-app status link
Customer gets a unique URL by SMS or email. Open in any browser. No install, no signup, no friction.
Live tech location
Tech location updates in near real time as they drive. The map shows the dot moving, not just an ETA estimate.
Tech identity
Name, photo, vehicle info. The customer knows who's about to knock on their door - especially valuable for residential service.
On-the-way notifications
Auto-fires when the tech leaves the previous stop, when they're within a configurable distance, and when they arrive.
Custom branding
Status page can be branded with your colors and logo. Optional review request after job complete.
Privacy controls
Status link expires after the job is complete. Tech location only shows during the active window, not 24/7.
How it works
Job is scheduled
Status link is auto-created and sent to the customer via SMS or email (your choice).
Tech starts the route
Status link goes live. Customer can see ETA, tech identity, and live map.
Auto-notifications fire
On-the-way alert when the tech leaves the previous stop. Near-arrival alert when they're close. Arrival confirmation when they show up.
Status closes
Job complete - status link expires. Optional review request goes out at the same time.
What it replaces
Calls. So many calls. The customer calling the office to ask if the tech is on the way, the office calling the tech to ask the same thing, the tech calling the office to say 'tell them 20 minutes', the office calling the customer back. Customer ETA replaces all four calls with a link the customer already has.
Customer ETA questions, answered
Does the customer need to install an app?
No - it's a web link. Open in any browser. No app, no signup, no friction.
How does the tech location work?
Tech grants location permission once in their LeadRoute view. Position updates in near real time during the active route. Location only flows during job windows - not 24/7.
Can I customize the notifications?
Yes - SMS or email, the messaging template, the trigger distance for the 'near arrival' alert, and whether to ask for a review when the job closes.
What if a tech doesn't want their phone tracked?
Location sharing is per-tech and per-shift. They control it. The trade-off is the live map ETA only works when location is being shared - estimated ETAs based on scheduled time still go out either way.
Does this work for B2B routes too?
Yes - the contact at the customer site gets the same link. Useful for property managers, retail loss prevention, or anyone who wants to know when the tech is rolling up.
See Customer ETA in your own org.
Start a 14-day free trial. No card required.