Auto-assign jobs the way a dispatcher actually thinks.
Not a black-box AI - a rule engine you control. Lead and assistant splits, skill match, location, and tech availability are first-class inputs, not after-the-fact fixes.
Why this matters
Every auto-dispatcher I've used either ignores pay splits or ignores who actually has the skill for the job. The result: the dispatcher manually reassigns half the jobs anyway, which makes the auto-dispatcher useless. Smart Dispatch is designed for the way crew operations actually work - lead/assistant splits are a first-class input, skills filter the candidate list, and you can see why each assignment was made.
What it does
Lead and assistant splits aware
Knows the difference between a lead-tech-only job and a 2-tech job with a split. Won't pair the wrong roles.
Skill matching
Jobs can require specific skills (electrical, refrigeration, POS, etc). Smart Dispatch only suggests techs who can actually do the work.
Location-aware
Considers tech home base and current route. A tech 90 miles out won't get assigned a new job 90 miles back without a reason.
Availability and PTO
Respects calendar - off days, PTO, existing assignments. Won't double-book.
Explainable assignments
Every auto-assignment shows the reasoning. You can see why a tech was picked - which makes overrides faster, not slower.
Bulk dispatch
Run Smart Dispatch across a queue of unassigned jobs. Review, approve, send. No one-at-a-time clicking.
How it works
Set the rules
Per-job: required skills, lead/assistant config, priority. Per-tech: skills, home base, availability.
Run dispatch
Smart Dispatch builds the candidate list per job, picks the best fit, and queues assignments for your review.
Review and adjust
See every assignment with its reasoning. Override what you want, approve the rest in bulk.
Push to techs
Assignments go out. Techs see them in their route view. Status updates roll back automatically.
What it replaces
The 20-minute morning ritual of staring at a spreadsheet and pattern-matching jobs to techs by hand. That ritual gets repeated 250 times a year and adds up to a full work month spent on assignment math.
Smart Dispatch questions, answered
Is Smart Dispatch an AI model?
No - it's a rule engine you control. The advantage: you can see why each assignment was made and tune the rules. An AI black box that gets it wrong is harder to fix than a rule that's clear and editable.
Can I override an assignment?
Yes - always. Smart Dispatch suggests, you approve. You can override individual assignments before they're sent or reassign after the fact.
Does it work for solo techs?
Yes - single-tech orgs get simpler logic (location and skill match, no lead/assistant pairing). The pay split rules just don't fire.
How does it handle skill mismatches?
If no tech in the candidate list has the required skill, Smart Dispatch surfaces it as unassignable and tells you which skill is missing - so you know to train someone or hire for it.
Can I bulk-assign a week's worth of jobs at once?
Yes - Smart Dispatch runs across queues. Pick the date range and unassigned jobs, run the engine, approve in bulk.
See Smart Dispatch in your own org.
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